How we’re using metaphors to listen to people’s experiences

by Ximena Ampuero and Ali Fradin

Illustration by Fanny Luor

As researchers, it’s our job to help people best express and explore their ideas. Each person is the expert of their experiences. Asking the right question — or asking it in the right way — can make all the difference.

So how do we create space for empowering conversations? How might we help people share their stories in ways that help them feel seen, respected, and understood? And how might these conversations help us bring product development closer to human experiences?

At Dropbox, we’ve found that metaphors are a powerful tool to help people…

Ximena Ampuero

Senior Design Researcher @ Dropbox

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