UCD Charrette

For the first design studio, the goal for us was to “design smart vehicle inferences for specific groups of people.” The processes we had were target users and their needs, interactions with group members, presentation to the whole team and a final reflection.

1.What Did We Do:

Through a brainstorming, the whole team wrote down a lot of great ideas about which groups of people we should design for. For example, there were EMT, a driver with pets, ducks, elder, etc.

My team chose Santa as our user because we realized we can change the way Santa works with the smart inference that he might never use before. The way our smart inference work is to help Santa to complete his work, like finding kids, distributing gifts, etc., through the voice control system so that he no longer need to do the tedious work all by himself. Specificlly, we interested in helping Santa finding whether the kids are naughty or nice through our inference so that Santa does not need to waste his time to check the name list. In this case, we will set a detector on Santa’s “vehicle” so that when Santa approaches a kid, he can directly ask the inference whether the kid is naughty or nice and the gift distribution system will follow Santa’s decision to give the kid gift.

2.Reflection About What We Did:

The experience for us was special because our user does not actually exist. None of us have actually seen or talked to Santa. In this case, the biggest problem we had is we cannot have a user research to guide our design. We had to think ourselves as Santa and come up with the problems Santa might encounter during his work. I think this would be a potential problem in the field of User-Centered-Design. Sometimes designers have to design the needs by their own and we should practice this ability.

3.Why I Like This Project:

I like the project because it let us dream big. Without a physically exist user, we can design anything we think might be a potential function for Santa. For example, a completely voice control system for Santa or an automatically gifts distribution system. These function may not be practical in the industry right now, but in the perspective of a user, it is truly useful and we can look forward to preparing these techniques.

4.Future Outlook:

What we can do for this project is to ask more people about what they think about Santa’s work to improve our user research. In addition, we can set similar inference for couriers. Because they are also doing heavy work by their own. With this inference, couriers can check and say the names to the inference when they driving, and the system will organize packages they need for the next stop to save time. Couriers can also ask the inference to check whether the owner of the package is at home so he can decide whether to leave the package at door to save the wait time.

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