An Exciting New Chapter for Ytica
Today, we’re thrilled to announce that Ytica has been acquired by Twilio.
It has been an incredible 18 months! When Kveta and I started Ytica in March 2017, we were driven by the passion to build a product that will change the way contact centers operate and provide service. We believed that with the right mix of product, team, and experience, we can make a mark in the workforce optimization and analytics space.
From day one, all Yticans worked hard to solve problems that contact centers are facing daily — dealing with too much data, siloed systems, high agent attrition, and last but not least, constantly increasing customer expectations.
We’ve partnered with Twilio from our early days, and soon realized that we have very similar perspectives and DNA: putting customers first and providing them with an out-of-the-box solution with pre-made content that is highly customizable. And as companies, we’ve both been creating something that nobody has ever done before, with no playbooks or instruction manuals.
With this move, Ytica’s offering will strengthen Twilio Flex, Twilio’s fully programmable application platform for the contact center, and will also be available as a standalone workforce optimization (WFO) tool for other SaaS contact center vendors.
The acquisition creates an incredible opportunity both for our people here at Ytica and for our customers. A big thank you for being part of the journey so far, for your loyalty and trust.
Kveta, me, and the whole team are joining the Twilio family. In my new role at Twilio, I will focus on evangelizing Flex as well as being part of the core Flex product strategy team, while Kveta will lead the Flex workforce optimization and analytics product lines.
We are all excited to keep building with Twilio, and can’t wait to ship everything we’ve got planned!
Simon and Kveta