How Intelligent Automation Platform supports conversational AI and agent-automation to improve the Airbnb customer experience

By Zhiheng Xu, Alex Zhou, Jeremy Wang, Zecheng Xu, Ziyi Wang, Jiayu Lou, Liuming Zhang, Gary Pan, Jeffrey Zhao, Yisong Wang, Priyank Singhal, Claire Xiong, Wayne Zhang, Ben Ma, Hao Wang, Carter Appleton, Anthony Clifton

Zhiheng Xu

Engineer at Airbnb and ex-Googler, 10+ years experience in machine learning and NLP, and excited to apply AI/ML to improve Airbnb customer experience.

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