Vueling Airlines Cancellation and Refund Policy

Payal Yadav
5 min readAug 21, 2023

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Low-cost airline Vueling is based in Spain. To enable reversals at low cost, it devised the Vueling Airlines cancellation policy. This policy’s ability to make the cancelling process quick and straightforward is another significant benefit. In essence, there are various processes not only for reversals but also for refunds. Refunds and other similar procedures are therefore covered by this policy.

Vueling Airlines Cancellation and Refund Policy 1–888–875–0388

Vueling Airlines Cancellation Policy : Terms and Conditions

Vueling Airlines’ cancellation policy contains certain conditions to facilitate cancellations. When you follow them correctly, the cancellation procedure can become simple. In addition, these provisions help you avoid large fines or fees that can be incurred when reversing a flight. In addition, the terms of this policy apply to non-refundable and non-refundable tickets.

The main terms of this policy are as follows:

  • Up to 48 hours before your trip, you can cancel your reservation.
  • According to Vueling’s flight cancellation policy, when a passenger has a reservation directly with a third party, they should contact them regarding the cancellation.
  • For the Excellence fare, you can cancel your flight up to two hours before the scheduled departure time.
  • You cannot reverse a solo trip or a single person flight. All bookings must be cancelled.

Vueling Airlines 24 Hours Cancellation Policy

The Spanish airline provides customers with a selection of rates. Basic, Family, TimeFlex, Options, and others are included in this group. For all fares, the 24-hour cancellation policy is in effect. You have 24 hours after paying for any of these fares to use this policy by cancelling your ticket. This allows you the opportunity to cancel the flights with this airline without being charged a fee.

You can read the following to learn about the additional benefits of the Vueling cancel flight 24 hours policy:

  • Flyers will only receive a full refund if their cancellation request is submitted within the allotted time frame.
  • Only when the departure date is at least seven days away from the day of arrival are the aforementioned guidelines applicable.

How to Cancel a Flight on Vueling Airlines?

A traveler might not always be satisfied with a reservation they’ve made, and circumstances might change, rendering the reservation unnecessary. To address this, an airline offers two methods to cancel plane tickets, each with potential charges. Therefore, it’s essential to be aware of the applicable reversal fees before proceeding. Once informed about the charges, you can decide between online and offline Vueling flight cancellation methods based on your preference.

Method 1: Online Cancellation via Website

The primary and widely used method for canceling flights is through the airline’s website. This process is straightforward as long as travelers understand the steps. To ensure clarity, the Spanish airline provides a systematic guide. This online cancellation method is accessible regardless of your location.

Here’s a step-by-step breakdown of the process:

  1. Visit the airline’s official website: “www.vueling.com".
  2. Click on the “Your Booking” tab located on the main page.
  3. Input your booking details, including the “Booking Code” and “Purchaser’s Email”.
  4. Click the “Go” button to proceed.
  5. Your flight ticket information will be displayed. Select the ticket you want to cancel.
  6. Opt for the “Cancel” feature.
  7. Verify the cancellation status to confirm.

Method 2: Telephone Cancellation

For those needing quick cancellations without visiting the airport, the telephone option is helpful, especially in emergencies. Adhering to the Vueling cancellation policy, you’ll need specific information like your booking code, email ID, and full name for this method.

Here’s how to proceed:

  1. Obtain the airline’s contact number. Visit their official website and navigate to the “Contact Our Customer Service Center” section.
  2. Explore the “All Our Phone Numbers” section for various country-specific numbers, along with timings and calling fees.
  3. Choose a suitable contact and dial the number to connect with the airline.
  4. When connected, provide the agent with detailed information about your flight and respond to any inquiries.
  5. If applicable, pay the required penalty or fee during the call.
  6. The agent will complete the cancellation process, either while on the call or by notifying you via email or call at 1–888–875–0388.

Cancellation Fees for Vueling Flights

Vueling Airlines charges fees for flight cancellations due to expenses incurred for reserving a seat. These fees depend on factors like cancellation timing, destinations, and ticket type, in accordance with the airline’s cancellation policy.

Here’s a summary of the fees:

1. Cancellation made within one day of booking incurs a fee of USD 100 to USD 500.
2. Cancellation less than twenty-four hours before departure results in penalties of USD 100 to USD 400.
3. Travel insurance holders are exempt from cancellation costs.

For detailed fee information, refer to the provided guidelines. Vueling applies cancellation fees for both international and domestic flights.

The Spain-based airline, Vueling, has established a refund policy for its passengers, allowing refunds for cancellations while considering fare type and specific conditions. Adhering to this policy can facilitate obtaining refunds, subject to certain limitations.

Here are the key aspects to consider in order to successfully receive a refund:

  • Passengers with non-refundable tickets have a window of 30 days from the travel date to apply for a refund.
  • Travelers with Optima, TimeFlex, Family, and Flex Pack fares can receive refunds in the form of travel credits if they cancel their flight up to 44 hours before departure.
  • A complete refund is granted for cancellations made within 24 hours of reservation.
  • Cancellations made after the initial 24-hour period following reservation will not qualify for a full refund.
  • If you have a valid reason for canceling, such as a medical condition or court order, you can receive trip credit. Supporting documentation may be required.
  • Basic Fares are generally non-refundable, but if you’ve added a Flex Pack to a Basic Fare, you can receive credit as a refund.
  • After submitting a refund request, travelers can expect their ticket value to be refunded within 7 to 10 working days.
  • The refund will be issued using the original payment method. However, credit card processing fees and charges for additional services purchased during reservation might be deducted.
  • For non-refundable fares, passengers are eligible for future trip credit, which can be used within 365 days from issuance.

To initiate a flight refund cancellation with Vueling, passengers can use the airline’s website, specifically the ChatBot feature. Here’s a step-by-step guide for using the ChatBot:

  1. Visit the official Vueling website at “https://www.vueling.com/en".
  2. Scroll down to the bottom of the homepage and click on “Contact Our Customer Service Center”.
  3. Choose the option “Request Refund for Justified Reasons”.
  4. On the next page, access the ChatBot feature.
  5. Provide your “Booking Code” and “Email ID”.
  6. Follow the prompts displayed on the screen to understand the refund request procedure.
  7. Complete the required steps as instructed by the ChatBot and submit your refund request through this feature.

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Payal Yadav
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