Two images side by side, a fox on the left and two marine iguanas in the right
Two images side by side, a fox on the left and two marine iguanas in the right

This article is not about remote research tools. But about how we can reinvent and evolve known design research methods to address the current challenges, looking beyond the lockdown crisis. My reflections here are based on insights from both past remote research projects as well as recent experiments.

What best practice do we have for remote user research?

Remote usability testing has been around for a while. We do have a wide range of sophisticated tools and techniques available to ensure quality insights as described in this article.

But what about design research? In-depth, in-context interviews and observation?

Interview at the back of a small paintshop
Interview at the back of a small paintshop
Contextual interview with a paintshop owner

Considering the core, generative research, that helps us understand people’s context, needs, pains and behaviours — this is not a practice that we can simply transfer from the physical, real world to an interaction through a computer screen. …



About

Yanna Vogiazou

A hybrid: half designer, half researcher. Helping my clients develop meaningful products and services: designfollowsinsight.com

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