Be optimistic: UX leadership is not about yourself. It’s all about your team. Be nice if there is no need to argue; be courageous if criticism is unnecessary; be inspiring if you didn’t clam giving up. Emotion can talk. Being an UX leader, you should keep your personal mood in check.
To do so means scaling insight and customer obsession. Anyone can collect mounds of data and go by the numbers to determine what we design next. A real innovator will be more archaeological about it. Data is only useful if you apply the right level of meaning, exercising a keen and empathetic eye to design for what people really need.
DesOps is an approach which encourages collaboration across design, product and engineering. The aim is to make design processes as scalable, robust and rapid as those in development, without jeopardising quality or creativity.
our culture encourages you [with an anxious attachment style] to believe that many of your needs are illegitimate. But whether they are legitimate or not for someone else is beside the point. They are essential for your happiness, and that is what’s important.