Abstract Every time we buy something online or subscribe to any new services we always look at user reviews & user ratings. User reviews have become very crucial for e-commerce or any other online platforms like Stack Overflow, Quora, social media, etc. These reviews and ratings essentially form Reputation Systems…

Tiny things make a big difference Abstract Human-computer interaction has come a long way now, we interact with simple products like toasters to complex digital products like a banking app hundred of times a day. Those interactions translate into the usability of the product and eventually user satisfaction, trust, and…