ClassPass Can Do Better

(lack of) empathy in search design

I’ve been using ClassPass for over a year now and the ability to reserve classes with various studios on my phone is so convenient. I’ve seen ClassPass’ business model and app evolve, fine tuning its branding and functions. However, I have to point out some of the sloppiness that I expected to have changed by now.

Scenario #1 — Hidden “back” button
Scenario #2 — If you didn’t like your changes, you’re forced to “Reset” or go back and undo the changes one by one.
Scenario #3 — Confusing placements

UX Designer | UC Berkeley ’17 | Intrigued by human behavior & passionate about design | San Francisco, CA

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store