Five Reasons A Chief Of Staff Will Be Your Best Hire

Yolanda Lau
4 min readApr 3, 2021

Today, the Chief of Staff (CoS) role has become common in corporations and startups — though it dates back centuries and originated in politics, government and military. CEOs and owners of growing companies, whether startups, small businesses, professional service companies, or agencies, are always short on time and resources. Even after hiring an assistant, senior managers and executives, CEOs and owners often find that their focus is still divided among too many different priorities. All too often, a CEO or owner needs more help than they are getting.

A Chief of Staff is very different from a virtual assistant (VA) and is also distinct from an executive assistant (EA). A VA is usually a freelancer who works on remote administrative tasks on demand while an EA manages your calendar, emails and other correspondence, day-to-day schedule, and travel arrangements. In contrast, a CoS thinks strategically and works independently. In addition, a Chief of Staff is often a part of the senior management team.

While no two CoS roles are the same, here’s why a Chief of Staff will be your best hire.

1. A Chief of Staff will save you time.

Most executives I’ve talked to who have hired a Chief of Staff say that doing so gives them a quarter to half of their time back. They also can get more done in the time they have left. This is because not only do Chiefs of Staff take day-to-day tasks off your plate, but they also create and implement systems and processes to help you get more chunks of focused time.

In a startup’s early days, your CoS may help you systematize your marketing plan, then manage your QA automation team, then move on to build a repeatable sales process, and then create an internship program. And that’s all while helping to manage budgets and prepare for board meetings. Your Chief of Staff should be a generalist who can go from one project to the next without missing a beat, allowing you to focus on strategic thinking and planning.

2. A Chief of Staff will improve the flow of information.

An experienced Chief of Staff will significantly improve the flow of information between departments that were previously siloed…

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Yolanda Lau

consultant. entrepreneur. advisor. educator. @MIT engineer/biologist. systems/design thinker. mother. @poweredbyliquid @FlexTeamCo @LauLabs @79StudiosLLC #Aloha