Alex HolmesinInflux BlogNew blog location!I’m excited to share we’ve moved our blog back to our own domain at Influx.com/BlogApr 13, 2018Apr 13, 2018
Alex HolmesinInflux BlogSupport Q&A with Ben Collet — Director of Customer Advocacy at Zendesk — on Customer Success, KPIs…Zendesk is a massive success story in the world of SaaS. They’re in the upper percentile in almost every business success metric while…Nov 15, 2017Nov 15, 2017
Alex HolmesinInflux BlogFive Ways to Compete with Amazon Using Excellent Customer ServiceManly Bands is an anomaly, and for all the right reasons.Oct 24, 2017Oct 24, 2017
Alex HolmesinInflux BlogSupport Q&A with Ashley King, Director of Support at 99designsAshley King ran the support team at 99designs for six years before moving into a more product focused role two months ago. Under her…Sep 11, 20171Sep 11, 20171
Alex HolmesinInflux BlogWe Get 27% of Our Leads from Live Chat — You Can TooTomorrow marks my one year anniversary at Influx. Making it one year at any startup is always exciting because a) you made it this far and…May 24, 20171May 24, 20171
Alex HolmesinInflux BlogCustomer Service as a Service Guarantees Output, Quality and CoverageAt Influx, we provide support as a service, 24/7, for SAAS, eCommerce, and tech companies. Our model is quite a bit different from…Apr 12, 2017Apr 12, 2017
Alex HolmesinInflux BlogWhat Makes Great Customer Support for SaaS Companies?It’s well documented now that most if not all SaaS companies focus on customer success as part of their growth strategy. The best companies…Jan 23, 2017Jan 23, 2017
Alex HolmesinInflux BlogCustomer Support Job TrendsIndeed’s job trend tool is one of my favorite tools for finding a niche or learning about new industries on the rise. For example, have a…Aug 22, 2016Aug 22, 2016
Alex HolmesinInflux BlogFocusing Your Time on Growth & DistributionWe recently published a case study with Annex Products — check it out here. They’ve been clients of ours for a while now, and its been fun…Aug 16, 2016Aug 16, 2016
Alex HolmesFind the up and comersI think this idea is most commonly used around hiring, but I want to apply it more broadly to marketing and growth.Aug 11, 2016Aug 11, 2016