At Indeed, inclusion extends beyond employee resource groups and celebrations. Diversity of background, experience, and thought makes for a stronger workforce, more effective decision-making, and powerful innovation. To foster inclusion, we want to build a psychologically safe environment at every level and in every area of the business. That’s why we’re removing terminology that works against such inclusion from our codebase.

Image of five Indeed inclusion group members smiling and wearing shirts labeled “Women at Indeed” in a relaxed office setting
Image of five Indeed inclusion group members smiling and wearing shirts labeled “Women at Indeed” in a relaxed office setting

Diversity and inclusion is an ingredient for success. Leaders of Indeed Amsterdam’s Women at Indeed employee resource group (l-r): Edwin Moses, Trudy Danso-Osei, Freek van Schaik, Renske van der Linden, and Valerie Sampimon.

What does technical terminology have to do with inclusion?

Like all words, technical terms have…


In a previous post, I described using a measure-question-learn-improve cycle to drive improvements to development processes. In this post, I assert that this cycle can also help people understand their own opportunities for improvement and growth. It can be a powerful coaching tool — when used correctly.

At Indeed, we’ve developed an internal web app called Hindsight that rolls up measurements of work done by individuals. This tool makes contributions more transparent for that person and their manager.


As I described in an earlier post, we built Imhotep as a data analytics platform for the rapid exploration and analysis of large time-series datasets. In the previous post, I showed how an Imhotep dataset based on Atlassian Jira can drive improvements to the development process.

We’re continually searching for new ways to collect metrics. Examining actions in Jira, the tool we use for tracking our development process, seemed like a natural fit for gaining process insights. …


In the previous post, I described how we use a measure-question-learn-improve cycle to refine development processes. To reiterate:

  1. Measure everything we possibly can.
  2. Learn by asking questions and exploring the data we’ve collected.
  3. Use our learnings to try to improve.
  4. Measure continuously to confirm improvement.

At Indeed, we get as much data as we can into Imhotep — everything that happens in our products, but also everything that happens in the development process. Process-oriented Imhotep datasets at Indeed include Git commits, Jira issue updates, production deploys, wiki edits, and more.

Let’s take a look at how we applied the measure-question-learn-improve…


In the previous post, I described Imhotep, our scalable, efficient, and fast open source data analytics platform. Imhotep helps us use metrics at Indeed for fast, iterative experimentation, which drives improvement to our products.

Improving process and coaching people

We use the same tools and techniques to improve development processes, following a measure-question-learn-improve cycle:

  1. Measure everything we possibly can.
  2. Learn by asking questions and exploring the data we’ve collected.
  3. Use our learnings to try to improve.
  4. Measure continuously to confirm improvement.

Beyond process improvements, this approach can also work for people. Data can help us understand our own work and coach others.

  • How much am…


This post is the first in a five-part series on improving the development process (and coaching developers) with metrics-driven insights.

Move fast and try things — that’s how we develop products at Indeed. We don’t believe in betting on a small number of great ideas. Instead, we bet on exploring lots of ideas as quickly as possible.

To be successful in this approach, we need innovative team members with diverse perspectives. We hire people who are excited to quickly explore ideas in service of our mission — to help people get jobs. Once they’re on board, we give them ownership…

Jack Humphrey

Software developer, dad, and a lover of music, books, TV/movies, and comics. Proud to be a VP @IndeedEng. http://jackhumphrey.me

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