Your Customer Experience ConsultantThe 100ml Liquid Rule: A Lingering Impact on CX in UK and EU AirportsThe 100ml liquid rule, introduced during increased security concerns, has been a significant aspect of air travel in the UK and the EU for…4d ago4d ago
Your Customer Experience ConsultantNationalising the UK Rail Service: CX ImpactsNationalising the UK rail service has long been a topic of debate, with proponents arguing that it could lead to numerous benefits…5d ago5d ago
Your Customer Experience ConsultantMacklemore’s Dubai Boycott: Live Music CX ImpactMacklemore, a well-known American rapper and activist, recently made headlines by boycotting a scheduled performance in Dubai. This…6d ago6d ago
Your Customer Experience ConsultantEnhancing Customer Experience Initiatives in the English Premier LeagueThe English Premier League (EPL) has long been one of the most popular football leagues globally, attracting millions of fans from diverse…Sep 24Sep 24
Your Customer Experience ConsultantThe Hundred: Revolutionising Cricket’s Customer ExperienceThe Hundred, a cricket competition introduced by the England and Wales Cricket Board (ECB) in 2021, has been one of the most transformative…Sep 23Sep 23
Your Customer Experience ConsultantTesla Recall: Just Another Car ManufacturerLike other automakers, Tesla’s latest recall raises essential questions about consumer confidence and customer experience. Recalls can…Sep 20Sep 20
Your Customer Experience ConsultantWizz Air: All You Can FlyWizz Air, one of Europe’s largest low-cost carriers, recently introduced a groundbreaking initiative in the airline industry: the ‘All You…Sep 19Sep 19
Your Customer Experience Consultant2024 University Graduates: Opportunities in Customer ExperienceThe field of customer experience (CX) is rapidly evolving and presents a wealth of opportunities for this year’s university graduates. As…Sep 18Sep 18
Your Customer Experience ConsultantCustomer Experience at The Olympics GamesThe Olympic Games are a global spectacle that captivates audiences worldwide, showcasing the pinnacle of athletic achievement and cultural…Sep 17Sep 17
Your Customer Experience ConsultantAir New Zealand: No to Climate InitiativesAir New Zealand’s decision to step back from climate initiatives can significantly impact customer experience. As airlines face increasing…Sep 16Sep 16