First: I have no sympathy for Amy because I sincerely believe the text is fabricated.
I do have A sincere sympathy for Susan.
I am anonymous because I can be fired for speaking on Uber’s behalf without authorization. Amy has no such constraints. Why is she anonymous and Susan is not?
You can check your sources. I might be off on the phone thing (I’ll check! I have myself requested a second phone because I saw this in my former company but I was said Uber doesn’t do that! Am I being discriminated? :)) and you might have a different interpretation of her notably fuzzy timeframes. But those are two of many many holes. Ask your friend for an honest investigation on her text facts.
Again, if you care for the real victims, don’t support the fake ones.