Are you Built for Conflict Resolution?

Zahid Hussain
Apr 1, 2018 · 3 min read
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If you have a passion for helping others and strong listening and communication abilities, then a career in mediation and conflict resolution may be exactly what you’re looking for. Lately, work in the mediation and conflict resolution area has been on the increase. The closest work associations normally form over time and experience various kinds of conflict. The capability to work well through conflict and come to a resolution brings people together.

Did you realize that unresolved conflict represents the largest reducible cost in many companies? It pays to develop better communication skills and conflict resolution skills for a more productive and rewarding workplace. Conflict among co-workers creates distractions which could hinder a company’s ability to achieve corporate objectives.

Conflict is a natural part of life. We need to have the capability to successfully navigate difficult situations to advance our social and psychological skills.

An unwillingness to resolve conflict creates even more tension, frustration, worry, anxiety and generally, a lack of positive, constructive communication. However, what is most important to supervisors or managers is to recognise that unresolved conflict undermines the ability to effectively lead. Among the most vital areas is the leaders communication abilities because these improve the ability to solve conflicts. Negotiation skills can also help solve conflicts more effectively because the procedure revolves around our ability to pro-actively listen and communicate. Workplace mediators need varied and diverse multi-disciplinary skills to efficiently solve workplace/office conflict. Some of those abilities required are specific to the area of workplace mediation.

When solving disagreements, make conflict resolution the priority as opposed to winning or “being right.” Maintaining and strengthening the connection, instead of “winning” the debate, should always be your first priority. Be respectful of another individual and their viewpoint. There are a number of points which you can highlight to showcase your problem solving skills. Explain how you’re skilled at resolving conflicts. Highlight your character and abilities that would result in your problem solving ability. Utilise brief examples of your previous conflict resolution tasks.

A crucial part of maintaining relationships is having the ability to prevent conflicts and solve conflict situations when they happen. Therefore, it’s not surprising that effective resolution of most conflicts can prove to be difficult and time consuming to handle. Failure to solve conflicts leads to a range of other social issues.

In professional settings, the capability to participate in conflict management, sometimes called conflict resolution, is an essential and valued skill. But many professionals don’t receive training in conflict management though they are expected to perform it as part of the job. As reading and writing are essential skills for leading a productive life, so too are conflict resolution skills. A Conflict Resolution course investigates the factors that drive conflict and the skills necessary to effectively intervene and facilitate positive results. It demonstrates a pragmatic strategy that can allow you to cope with and resolve conflict. The skills gained in a short course could help attendees be able to: better equipped to handle conflict in the workplace; have a toolbox of strategies for conflict management, developing team capacity, and staff effectiveness.

So if you are someone who finds conflict resolution interesting, need to improve your skills, or would like to become more effective with how you handle conflict when it arises, a local training session or short course would be recommended. Conflict doesn’t have to be difficult and can be enjoyable to resolve.

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