All machine learning problems in general can be classified into two categories: Supervised Learning and Unsupervised Learning. Supervised learning problems are essentially ones where the right answer is known or expected. The data set provided to the learning algorithm includes a relationship between the input and the correct output. Supervised…

Loving and caring for children and the elderly Helping someone in need Having empathy Protecting those who cannot defend themselves Reading between the lines. Hearing the unspoken. Understanding body language Sensing emotion — anxiety, stress, sadness, frustration, happiness, excitement Catching the sparkle in someone’s eye Finding common ground Negotiating a…

I have written before about how the machines are coming. I have no doubt that the next decade of how we live our lives — both personally and professionally is going to be starkly different than how we live today. In fact, this difference is going to be so pronounced…

We all know the robots are coming. Cars will drive themselves, floors will clean themselves, food will serve itself and clothes will sew themselves. Very soon we won’t need to interact with another human being while placing a food order or shopping for groceries or buying clothes. The robots will…

HealthEquity — A health savings firm that manages dependent care savings, includes this line at the bottom of their emails - “If you have any questions, we are available every hour of every day at 844–341–4939.” United Healthcare — One of the nation’s largest insurance provider, expects you to do…

I was recently asked to think through the characteristics of an effective product leader and thought I would share my perspective here. To set context, I work at a large bank with over 20,000 employees. We have an amazing culture, a great mix of people, generous benefits, enviable perks and…

Over the last couple weeks, we’ve seen two almost impossible feats being pulled off in the world of sports. Roger Federer winning the Australian Open against Rafa at age 35 after a seriously long drought of Gran Slam wins when everyone had pretty much written him off. And the New…

There are four stages of developing competence: Unconscious Incompetence — This is the phase where you don’t know what you don’t know. There is a skill that you are missing but you don’t even know what it is yet. This is the most vulnerable and dangerous stage as it applies…

Seth recently had a post up about how not to be a jerk. We don’t ever think of ourselves as jerks. No one ever introspects within and concludes, “Yes I am a jerk.” We think of ourselves as good people who sometimes make mistakes. We’re not jerks by nature or…