Thanks for the article.
I Studied Health Information Technology, So basically I was trained to design such systems. It’s so true that even the best systems, fail to appeal to users, which in this case, are busy doctors and busier nurses. They all admit them being awesome, but not useful.
Health systems made the access and managing the patients easier, admission takes 1/3 time using a system now, DICOM helped managing radiology images to be much more easier, accurate and beneficial. But all these awesome achievements blow up when it reaches the point of adding data…
Truth is: managing and adding data to paper is hard and time consuming enough, and all of those systems put the user in the course of a complex process to tag and type and type and type…which takes 3 times more to complete, no wonder doctors and nurses both hate it.
This big gap of user research roams the land of Health system designers. Its funny to see that developers hate the high demand of doctors and doctors also hate developers for not listening and making what they really need. What surprised me during the course of my job in healthcare industry was that none of these teams really wanted to come and test, and be tested. The lack of trust was so big.
I’m a UX designer now, and even though I tried to collaborate in eHR and alike projects like lab systems, This lack of motivation and lack of believing in the power of “listening to users” made them counting a ux designer’s role in the process as “useless”. (So I eat my popcorn while watching them failing)
Thanks for the article. It made me happy to see some ehr companies that believe in good ux, even in the land of busy doctors and horrible data flow.