A recent study in 2018 by Gartner identifies better “managing customer information” as one of the top three priorities for customer service and ChargeDesk excels in helping companies manage their customer payments.
ChargeDesk is a billing tool that enables customer support agents to manage customer payments. It allows support agents…
Whenever I thought about my future, I wondered if I would have a child. There are many things I value in life. Your mum is definitely at the top of that list. Spending time with friends, family and having new experiences is also really important to me. I’m very passionate…
This is a guest post by James Peter, CEO and Co-Founder of ChargeDesk. James lives in Sydney, Australia and oddly enjoys both programming and customer support. ChargeDesk is an Intercom Platform Partner.
My name is James Peter. I’m a co-founder of ChargeDesk. We help companies manage customer payments from Stripe…
After 6.5 years, today is my last day working at Melon Media, 89n, CheckDog & ManageFlitter.
It’s hard to find jobs that are as fulfilling as the one I've had here. From the frequent product & feature launches to building a sustainable product business, we've had many remarkable times. I've…
An origin story.
Dealing with payment disputes is part of the daily grind for anyone handling customer support.
Open a support ticket.
“why the hell did you take my money? I never authorized this! who do you think you are? Give it back RIGHT NOW”
Tab over to the customer…
