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A recent study in 2018 by Gartner identifies better “managing customer information” as one of the top three priorities for customer service and ChargeDesk excels in helping companies manage their customer payments.

ChargeDesk is a billing tool that enables customer support agents to manage customer payments. It allows support agents to view payment histories, perform refunds, and edit subscriptions in Freshworks thereby improving “time to resolution” — the number one metric that matters most for customer support teams.

Customer challenge addressed

ChargeDesk was created as it was hard to match customer support requests to their payments. We spent hours going back and forth with customers, juggling multiple systems trying to resolve payment questions. …

About

James Peter

Real developer. Pretend journalist and entrepreneur. Failed physicist. Human rationality enthusiast. Likely transhumanist. Enjoys big words.

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