A designer is working in front of a laptop, what value did he/she bring to the business?

Even a shortcut can increase user satisfaction, a lot!

Shortcut to make screenshot and save to desktop: “Shift-Command-4”

Doing user research is like a detective finding traits. Picture credit to my coworker Bonnie Zhang

And How Usability Testing Doesn’t Work

Zhaochang He

Senior Interaction Designer @Google, CMU alumni, UX+AI

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