Excellent read neilperkin — thank you.
The Culture component — particularly in a Digital Transformation — is a particular passion of mine. Over the past year I‘ve interviewed business leaders at Coca-Cola, Starbucks, Nestle, L’Oreal as well as companies in the NFP, Insurance and Pharma space on this topic.
I loved this article because (as you know) I really believe in the ability for Culture to transform organizations. I must admit I was torn by the notion of adding folks who may be agitators and work against the status quo. I love the idea in theory, I worry that agitators may want to upset many of the elements that are working within an organization…
Love it Ryo – Zappos is a billion dollar Culture as I explain in this recent post. I’d love your thoughts on it – https://medium.com/@zimhilton/corporate-culture-in-an-age-of-unicorns-and-disruptors-e7b816dd9115?source=linkShare-7465b03bc051-1488462469
Admirably handled. With composure and dignity. And respect — after all, the cops have a tough gig and certainly are often maligned. Having grown up in Southern Africa, I understand the power dynamic between the police and the average citizen very well. I’m sure your project will provide a fascinating chronicle of these very interesting (and perplexing) times.
Can we stop celebrating these “Unicorns” and “Disruptors” please?
It gives them a tacit endorsement when the media salivates over every tiny aspect of their lives and business. As Scott Galloways says, quite rightly, when your CEO appears in Vanity Fair, GQ, Esquire etc, then something is quite wrong.
Fantastic article. And the reference to Reed Hastings at Netflix was sublime.
IMHO we “tolerate” these people because we’ve come to glorify phrases like “Unicorns” and “Disruptors” beyond all comprehension and sanity. The cult of the “Celebrity CEO” is dangerous.
Fantastically honest post. Appreciate how candid you were about the delta (even at the most senior levels) between what you considered your culture and the reality.
You’re essentially talking about the 3 levels of Culture that Edgar Schein made famous