This is post # 23 of the series, dedicated to exploring JavaScript and its building components. …

This is post # 22 of the series, dedicated to exploring JavaScript and its building components. …

This is post # 21 of the series, dedicated to exploring JavaScript and its building components. …

This is post # 20 of the series, dedicated to exploring JavaScript and its building components. In the process of identifying and describing the core elements, we also share some rules of thumb we use when building SessionStack, a JavaScript application that needs to be robust and highly-performant to help…

Intercom has made communication between your company and your customers incredibly frictionless. It doesn’t matter if the customer wants to reach out to you or vice-versa, the communication is one click away. Companies use Intercom for various reasons such as acquiring and engaging leads but also supporting existing customers. However…

We’re very excited to share with you the great new features we worked on in the past months. Our support toolkit has a new addition called “Control Takeover”, which allows you to fully interact with your customer’s screen while watching their session. As the name suggests you can take full…

When in the early startup stages, everyone on the team works on things well beyond the scope of their job title so that chaos can be minimized. Customer support is no different. …

Screen-sharing is the default go-to approach as soon as you notice that you need more context in order to properly help a customer. As perfect as it may seem, screen-sharing has quite a few limitations when it comes to enterprise customer support. …

Co-browsing is just like screen-sharing. It’s just so much better. With a co-browsing solution, you not only can seamlessly connect to the screen of your customer, see exactly what they are doing but also interact with them. At first glance, it might sound like another screen-sharing solution but there are…