Geographical diversification opens up a broader market for businesses. Such expansion often leads to widening demographics of the customer base; gaining more international customers, including those who may not speak the same language.

Today, English still tops the charts as the language used online, and it is the primary language most online content are made available in. However, only 25% of internet users use English online. These suggest that online content and chatbots, which are multilingual can reach wider audiences.

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Source: Statistica

Developing Multilingual Chatbot to Address Market Demands

Asia is home to over 2000 out of 7000 languages spoken in the world. The unique landscape of the Asian market makes it essential for enterprises to work with a regional solutions provider who has a greater understanding of the region. …


From the makers of AI Chatbots.

Jargons are present in every industry to help industry players to communicate with one other efficiently. However, they tend to confuse the outsiders and lead to poor communication. Here is a list of jargons used in the “Chatbot World” and we hope this will help you navigate in the land of chatbot/technology like a pro.

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Artificial Intelligence (AI)

Intelligence exhibited by machine. In computer science, an ideal “intelligence” machine is a flexible rational agent that perceives its environment and takes actions that maximize its chance of success at some goal.

Application Programming Interface (API)

The messenger that takes requests and tells a system what you want to…


Even though we often use chatbots as consumers, not many understand what goes behind the scene. How does ‘it’ work? What can ‘it’ do? Who designs ‘it’? Why does a business choose to use ‘it’? This article examines these frequently asked questions that shroud conversational user interfaces (CUI) like chatbots and virtual assistants, and how to best approach starting one for your business.

The Power of Conversations

2016 was coined as the year of Conversational Commerce;

2019 the year of Virtual Assistants.

Verbal and textual exchange is central to human communication. Consumers can get in touch with your business in a myriad of ways, but at the core of it, every interaction is a two-way conversation — between the customer and a representative (perhaps even multiple representatives) of your business. Hence, it is imperative to have “conversation” as the key consideration when building an engagement strategy today.

What is a conversational user interface?

Conversational interfaces will become the preferred channel consumers use to approach businesses as they become more accustomed to virtual assistants…


As more digital channels are established, contact centres also have more channels to manage. Today, most teams do not only comprise “call-centres” but also manage queries and requests through other channels such as emails, applications, websites, and social media platforms. How can businesses improve their returns on investments in the customer service divisions today?

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Photo by Austin Distel on Unsplash

Changing Platforms, Changing Tone

Marketers often discuss the omni-channel strategy and have made sure that the business they are in is accessible to all consumers on almost every platform imaginable. Gone are the days of flipping the Yellow Pages or searching for a business card to reach out to a business. With a quick search on search engines or social media, customers can connect with businesses instantaneously. Consequently, live agents have also been made available at every turn, to handle customer queries and requests. The increased accessibility encourages consumers to reach out to businesses for any and every issue, leading to the high volume…


Southeast Asia’s booming market is immensely appealing to businesses within and outside of the region. The region comprises a medley of people with different cultural background, socio-economical progressions. How should e-commerce navigate this unique market?

Drawing in the Bargain Shoppers

Following Alibaba’s record-breaking sales with Singles Day Sale event, marketplaces in Southeast Asia such as Lazada and Shopee have been devoting significant efforts in consolidated sale periods like the recent 99 Sale and the upcoming Single’s Day Sale (11/11).

These mega-sales are increasingly popular for good reasons. First, they help marketplaces attain greater market share, especially with the tech-savvy bargain shoppers. Second, frequent mega-sales are useful for merchants to manage inventory balances with enticing deals. Third, products with a heavily reduced price may act as loss leaders to encourage traffic to their store and improve sales across the board. …


In 1994, ELIZA was the first “Chatterbox” to be developed by Joseph Weizenbaum at Massachusetts Institute of Technology (MIT). Since then the Chatbot Industry has been evolving and improving alongside the technology development. Today, one in five businesses are using intelligent assistant or chatbots. Why did these companies adopt the Chatbot solutions?

Market Diffusion of Technology

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source

Marketers commonly dissect the timeline of a product using a product adoption curve or market diffusion process. For developed countries, the market for Chatbots is within the early majority stage, quickly approaching critical mass. This spurs the growth of Chatbot developers. For developing countries, Chatbot technologies are still…


Digital transformation is exciting — as a solution provider, we get it. It is no wonder we idealize the digital era, it’s almost like the American Dream; people who believed in it, believed that anything is possible.

The Route to Ideal State

“ In computer science, an ideal “intelligent” machine is a flexible rational agent that perceives its environment and takes actions that maximize its chance of success at some goal. ”

Truth is, even though efficiency is one key characteristic we often associate with technology, the technology itself requires time and resources to develop. Taking the first step to adopt the technology can be difficult, especially if there are legacy systems in the company. After all the effort devoted to sourcing for the provider and finally getting the seal of approval, managers may be inclined to think: “it’s showtime”. In reality…


Automation is logical — with automation, costs can be used more efficiently, results are more consistent and scalable. Can your business stay relevant and automate strategically?

“If I had asked people what they wanted, they would have said faster horses”. The idea of a “car” much less a self-driving vehicle is unthinkable. We have come a long way with advancement in technology but there is no wisdom in relishing in our past technological successes. It is merely hindsight bias. On the flipside, anticipating future developments of technological development require foresight.

No one can predict the future developments. Afterall, the leaps…


The technology revolution has been shifting the landscape in financial sectors — with the rise of Fintechs, Blockchains, and Cryptocurrencies threatening the existing models of the traditional institutions. Many incumbents realized the importance of, and have taken steps to adopt big data strategies.

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Photo by FlorianeVita on Unsplash

Being in a competitive space and also one of the highest data generating industry with big guns, CEOs and other top managements are eager to embark on technology growth strategies. Over 80% of financial service firms expressed that they are planning (26%), trialing (36%) or have fully deployed (22%) AI, bots and ML in their business (Source…


Logistics and supply chain is an industry with high level of repetitive and laborious tasks, making it ideal candidate for automation.

Artificial intelligence is the key catalyst for change in almost every industry today and each one is influenced in different ways. In the last 2 weeks, we have shared about how technology has influenced healthcare and e-commerce sectors. In this week’s industry deep-dive, we feature new technological applications and AI use cases for the logistics and supply chain industry.

With the booming e-commerce and online medical consultancy services, the logistics sector is flushed with increased demand for last mile delivery; delivery to individual consumers instead of mass delivery to the malls. The last mile delivery makes up 28% of a…

Zoe Ang

Avid data enthusiast & content creator at KeyReply

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