zshanloninDigital BallastTechnology is Slower than We Want and That’s OkayLike most boys, growing up I watched the Jetsons. I was convinced by the time I could drive I’d have a flying car. Try and imagine my…5 min read·Apr 21, 2019----
zshanloninDigital BallastBCG Law Collides With Digital InnovationBruce Henderson is really the father of modern strategy consulting. He along with other notable Boston Consulting (now BCG) alumni are…3 min read·Apr 18, 2019----
zshanloninDigital BallastMaking Decisions Without All the FactsIt’s an inevitable part of working in a competitive business climate — decisions need to be made quickly. It’s also an unfortunate reality…4 min read·Apr 18, 2019----
zshanloninDigital BallastBrand or Profit, What Matters Most?DNVBs are built by communicating an identity that resonates with their target audience — this is what we call “Brand” with a capital B. It…3 min read·Mar 28, 2019----
zshanloninDigital BallastIn Defense of Incremental “Digital Transformation”Moving fast is important but you don’t have to transform overnight. Making small but intentional decisions is the key to making significant4 min read·Mar 27, 2019----
zshanloninDigital BallastThe Quality of Your Customer Experience Has Very Little To Do with FeaturesFor those of us in the commerce industry we spend a lot of time talking about customer experience. For sellers, it’s a vitally important…3 min read·Dec 15, 2016----
zshanloninDigital BallastStop buying “best of breed” technology…IBM recently announced that its cloud platform team won a major deal to replatform several American Airline customer facing and back office…3 min read·Dec 15, 2016----
