Ziang XieinSaplingConversational Insights: KnowledgeThis is a series of blog posts that we at Sapling are composing on meaningful conversational insights into customer support conversations…Nov 16, 2020Nov 16, 2020
Ziang XieinSaplingThe Case for Human-in-the-Loop AI for Customer ConversationsInteractive Voice Response has existed since the 1970s. Autonomous cars using neural networks were first developed in the 1980s. When will…Jul 15, 2020Jul 15, 2020
Ziang XieinSaplingMeasuring Customer SupportWhat gets measured, gets managed. — Peter DruckerJul 15, 2020Jul 15, 2020