INCLUDED Director of Operations
Aug 24, 2017 · 2 min read
The Director of Operations has ownership of the business operations of the organization. The Director of Operations reduces friction and increases core alignment across the organization.

Mandate: Coordinates the business operations of the organization.
The Director of Operations oversees these essential functions:
- Finance. Ensures the finance’s are simple, clear, defensible, and tells a story that strategic decisions can be made from.
- Legal. Ensures solid legal foundations and alignment across the organization.
- People. Ensures people are brought in, sustained, and developed.
- Technology. Ensures a modern technology package for the teams.
- Policies. Ensures single-sentence policies are clear and keeps cutting away to make things as simple as possible.
- Process. Develops just enough process to reduce friction throughout the organization. Process, like policy, should focus only on the core essentials. This means looking for elegant solutions.
- Admin. Ensures office operations and general admin are functioning smoothly, as hidden as possible.
- Communications. Ensures external and internal communications are consistent and valuable.
- Metrics Dashboard. Keeps the team on the same page by regularly updating and presenting the metrics dashboard across the organization.
- Fundraising (Reporting). Keeps our fundraising reporting requirements up to date.
Skills Needed
Strong finance and organization skills. Detail oriented, ability to keep many things in mind at one time, an optimistic outlook. Comfortable with new technologies.
Experience
This role is played by someone who has a background in finance or a related field, someone who has ideally headed the business operations for a medium-size organization.

