The Top 10 ServiceNow Knowledge 2023 Sessions to Attend

ServiceNow Knowledge 2023 is the premier event for the ServiceNow community, offering a wealth of learning opportunities, networking events, and insights into the latest ServiceNow innovations. With a vast array of sessions to choose from, it can be challenging to decide which ones to attend. To help you make the most of your time at Knowledge 2023, we have compiled a list of the top 10 sessions you won’t want to miss.

1. Keynote: The Future of ServiceNow — Vision and Roadmap

This must-attend session features ServiceNow’s CEO and top executives, providing an overview of the company’s vision and roadmap for the future. Get a sneak peek at the latest platform enhancements, innovative applications, and strategic initiatives that will shape the ServiceNow ecosystem in the coming years.

Learn More: The Future of Contract Management with Digital Workflow and AI on ServiceNow

2. Transforming ITSM with AI and Machine Learning

Discover how artificial intelligence (AI) and machine learning (ML) are revolutionizing IT service management (ITSM) by automating tasks, predicting incidents, and providing personalized support. This session will showcase real-world examples and explore best practices for implementing AI and ML technologies within your organization.

3. Maximizing ServiceNow ROI with Aavenir Connected Source-to-Contract Solutions

Data silos occur when different departments within an organization store data in separate systems that cannot communicate with one another. For instance, there may be a lack of communication between the procurement and legal departments, resulting in the procurement team being unaware of legal obligations, or finance may not be aware of commitments made by procurement, causing confusion and potential financial risks. The lack of connected contract and vendor data often leads to organizational data inconsistencies, redundancies, and inefficiencies, making it difficult to gain a holistic view of the organization’s operations. Does your connected contract lifecycle management solution address this significant, yet unsolved challenge and alleviate your pain points? Attend this session to find out.

Meet Team Aavenir, at ServiceNow Knowledge 2023 Event, Live from Las Vegas, Schedule a personalized meeting to determine the business value of Aavenir Source-to-Contract solutions for your organization in a connected ecosystem.

4. Best Practices for Implementing and Scaling ITOM

Learn how to optimize your IT operations management (ITOM) implementation by adopting best practices for discovery, event management, and service mapping. This session will cover strategies for scaling ITOM across large, complex environments and provide practical tips for overcoming common challenges.

5. Accelerating Digital Transformation with IT Business Management (ITBM)

Discover how ServiceNow’s ITBM suite can drive your organization’s digital transformation by aligning IT investments with business goals, optimizing resource allocation, and improving project outcomes. This session will explore real-world case studies and offer practical guidance for successfully implementing ITBM.

6. Enhancing Customer Service with ServiceNow’s CSM Suite

Learn how ServiceNow’s Customer Service Management (CSM) suite can help your organization deliver exceptional customer experiences, streamline service processes, and improve customer satisfaction. This session will feature real-world success stories and provide practical tips for implementing CSM.

7. Building Custom Applications on the ServiceNow Platform

This session is perfect for developers and administrators looking to create custom applications on the ServiceNow platform. Discover best practices for leveraging ServiceNow’s low-code development environment, integrating with third-party systems, and deploying custom solutions that address your organization’s unique needs.

8. Securing Your ServiceNow Instance: Tips and Tricks

Security is a top priority for any organization, and this session will provide invaluable insights into securing your ServiceNow instance. Learn about best practices for managing user access, protecting sensitive data, and maintaining compliance with industry regulations.

9. Navigating the ServiceNow Store: Finding and Evaluating Apps and Integrations

The ServiceNow Store offers a wealth of certified apps and integrations to extend the platform’s functionality. This session will guide you through the process of finding, evaluating, and implementing solutions that best meet your organization’s needs.

10. ServiceNow Knowledge 2023 Wrap-Up: Key Takeaways and Next Steps

As the conference comes to a close, this session will recap the most significant announcements, insights, and lessons learned from Knowledge 2023. Gain a deeper understanding of the event’s key takeaways and discover practical strategies for applying your newfound knowledge within your organization.

Apart from the top 10, there are additional 6 more sessions that you shouldn’t miss out on:

11. Embracing DevOps with ServiceNow: Strategies and Tools

This session will explore how ServiceNow can support your organization’s DevOps initiatives by streamlining workflows, enhancing collaboration, and automating key processes. Learn about the latest DevOps tools and integrations available within the ServiceNow ecosystem and discover best practices for implementing a successful DevOps strategy.

12. ServiceNow Performance Analytics: Unlocking Actionable Insights

Performance Analytics is a powerful tool for monitoring and optimizing your ServiceNow instance. In this session, you will learn how to leverage Performance Analytics to track key performance indicators (KPIs), identify trends, and uncover actionable insights that can drive continuous improvement across your organization.

13. ServiceNow Governance, Risk, and Compliance (GRC) Solutions: Mitigating Risk and Ensuring Compliance

Managing risk and maintaining compliance are critical components of any organization’s success. This session will explore how ServiceNow’s GRC solutions can help you effectively manage risk, ensure compliance with industry regulations, and maintain a strong security posture. Learn from real-world case studies and gain practical tips for implementing a successful GRC program.

14. Creating a Seamless User Experience with ServiceNow’s Portal and Mobile Solutions

ServiceNow’s portal and mobile solutions offer a user-friendly interface for accessing the platform’s wide range of applications and services. In this session, discover best practices for designing and implementing a seamless user experience across desktop and mobile devices, and learn how to leverage ServiceNow’s tools to drive user adoption and satisfaction.

15. ServiceNow Integration Best Practices: Connecting Your Enterprise

Integrating ServiceNow with other systems and applications is essential for streamlining workflows and optimizing resource usage. This session will provide an overview of ServiceNow’s integration capabilities, including pre-built integrations, APIs, and custom connectors. Learn best practices for integrating ServiceNow with your existing IT infrastructure and discover tips for overcoming common integration challenges.

16. Boosting Employee Experience with ServiceNow’s ESM Solutions

Explore how ServiceNow’s Employee Service Management (ESM) suite can enhance the employee experience by automating HR, finance, and other non-IT services. This session will showcase best practices for implementing ESM and demonstrate how it can lead to increased productivity and employee satisfaction.

By attending these top sessions at ServiceNow Knowledge 2023, you’ll be well-equipped with the latest insights, strategies, and best practices to fully harness the power of the ServiceNow platform. Stay ahead of the curve by learning from industry experts, networking with fellow ServiceNow enthusiasts, and exploring the latest innovations in the ServiceNow ecosystem.