Mike Quinn of Zoona

“If we provide a ‘business in a box’ that allows people to become successful entrepreneurs, good things will happen.”

Accion
Accion
Nov 9, 2017 · 2 min read

Zoona is an African mobile financial services company. Through Zoona’s microfranchise model, thousands of independent agents in Zambia, Malawi, and Mozambique are able to provide basic financial services like money transfers, savings and credit to unbanked people in their own communities, creating a ripple effect that helps other small local entrepreneurs launch and operate businesses in turn. Over 1.5 million people regularly use financial services provided by Zoona’s agents, and over $1 billion in transactions have been processed on its system — a tangible contribution to financial inclusion.

Social impact is important to Zoona. It was the first company in Southern Africa to become a certified Benefit Corporation (B Corp), and was also part of the Girl Effect accelerator program. The company’s mantra is: “We exist to help communities thrive.”

As Zoona CEO Mike Quinn explains in this interview, another of his top priorities for the company is customer focus. He says that he encourages agents and employees at all levels to spend time with clients they serve, so “we can then… [build] products and services that meet their needs and expectations, and we can do it faster and better than anybody else.”

What’s important to Quinn himself, he says, is getting feedback from Zoona agents in the field. “What really inspires me is spending time with our agents — how they’re growing these enterprises with the tools and inputs we gave them, but really with their own energy and passion and drive to help their communities… [It’s] quite amazing.”

This interview took place at the June 2017 CEO Forum and Fintech for Inclusion Global Summit, hosted by Accion Venture Lab, FMO, and Quona Capital.

Zoona and Accion have partnered since 2012.

Ventures

We're a global nonprofit dedicated to building a world…

Accion

Written by

Accion

We're a global nonprofit dedicated to building a world where everyone has access to the financial tools they need to improve their lives. www.accion.org

Ventures

Ventures

We're a global nonprofit dedicated to building a world where everyone has access to the financial tools they need to improve their lives.

Accion

Written by

Accion

We're a global nonprofit dedicated to building a world where everyone has access to the financial tools they need to improve their lives. www.accion.org

Ventures

Ventures

We're a global nonprofit dedicated to building a world where everyone has access to the financial tools they need to improve their lives.

Welcome to a place where words matter. On Medium, smart voices and original ideas take center stage - with no ads in sight. Watch
Follow all the topics you care about, and we’ll deliver the best stories for you to your homepage and inbox. Explore
Get unlimited access to the best stories on Medium — and support writers while you’re at it. Just $5/month. Upgrade

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store