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Opportunities of Quantified Self for resocialisation of (ex-)convicts

This is an insight into the design process for the Intention Mirror project. Inclusive user research with former convicts helped design a product that would give ownership of their return into society and help reduce their distrust towards self-tracking technology.

A composite of the final prototype. Wearable, application and ambient visualisation.

Inclusive User Research

The team conducted interviews with ex-convicts and caretakers currently participating in the Exodus program. The Exodus foundation has contributed to a safer and more inclusive society by supporting ex-offenders and their relatives to restore their lives after detention and avoid future criminal behaviour. Living in an Exodus house means you have started to get a work-life balance in society and are looking to positively change your behaviour. The first prototype: a paper prototype of a smartwatch, was tested with the Wizard of Oz technique to a group of caretakers and participants. Testing gave insights into how the end users would perceive products that would track their behaviour.

The paper prototype had different interfaces that explained a ‘reward’ system for good behaviour. The interfaces had various tone of voices, teaching us which participants were more responsive too.
  • The interaction with the device should evoke trust and promote ownership for the end-user.
  • The end-users welcomed the element of sharing their progress with third parties, such as caretakers and other end-users.
  • The caretakers used a method called the ‘Thermometer’, a form of three colour coded segments where the client can indicate their experience of certain events.
  • Caretakers give the space to engage conversation and let the participants lead the conversation.
  • It is important for the user group to learn the effect of their stress levels on their behaviour.
These were the four major parameters the prototype had to fulfil.
Reviewing a variety of prototypes with a caretaker at an Exodus House location. Testing on location gave the design team a better context of the final concept.

Final Prototype

The design process guided us to create a system of products that could support the participant by letting them have ownership of recorded values. We called this the ‘Reflexion’ process.

The process of the Ambient Visualisation. From a sketch, open circuit and user test to the final prototype.
An animated user journey through the application.



CHI 2019 — Weaving the threads of CHI

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Mick Jongeling

Art Director based in Amsterdam, the Netherlands. Editor futuredoing