Concept: Tell Yourself What You Need
One of our biggest problems that I would like to understand is what people think they want while waiting in a hospital room. Consumed by stress, fear, anxiety, and loneliness; what do people believe would be the best thing for them?
Rather far fetched but I would love the opportunity to have people who have spent time in hospitals as loved ones of a patients to interview their own family members. By utilizing a chat bot similar to replika I think it would be rather revealing if people were unknowingly chatting with loved who have been in the same experience.
They are told they would be told they are going to share their experience with someone else, that is currently going through a hard time at the hospital. They would be told to focus not on details but on their emotions and how they felt at the time, what they wish would have been done, and what they felt they should have done. On the other end of the conversation is not just a random stranger but one of their family members/loved ones, but on this side they are told to recreate their experience; once again focusing on feelings.
This method wouldn’t eradicate biases, it would highlight them. From the researchers view point they could isolate common themes and feelings based on things like type of visit, hospital location, size of family…etc. This would allow a better understanding of what could be done to improve the experience.
