Workplace Skillsets & Empathy
Soft Skills Aren’t Soft or Useless. They Bring Out the Best in People.
Soft skills are relevant because they are critical skillsets, instrumental for workplace success.
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Whenever we think of a C-level executive or businessman, we believe that they bulldoze their way upwards.
Folks, have you read What Got You Here, Will Not Get You There?
The people on top got there and stayed at the apex because they take soft skills seriously. Let us examine what soft skills really mean in the workplace.
“Soft skills are a combination of people skills, social skills, communication skills, character or personality traits, attitudes, career attributes, social intelligence, and emotional intelligence quotients that enable employees to navigate their environment, work well with others, perform well and achieve their goals with complementing hard skills.”
- SOFT SKILLS IN THE WORKPLACE: WHY THEY MATTER AND HOW TO HIRE FOR THEM
Imagine working under a boss who is oblivious to your plea for support, who doesn’t understand the need for you to further explain when results cannot be produced.
Would you stay in this company for the long term?
Emotional Intelligence — Why it Matters
Intelligence carries an unspoken premium over emotional maturity.
This is fascinating.
It runs in parallel with technical skillsets being more marketable and treasured compared to soft skills.
The Wall Street Journal reports, “Competition has heated up for workers with the right mix of soft skills, which vary by industry and across the pay spectrum — from making small talk with a customer at the checkout counter to coordinating a project across several departments on a tight deadline.”
- SOFT SKILLS IN THE WORKPLACE: WHY THEY MATTER AND HOW TO HIRE FOR THEM
Customers want to be attended to. They want to know that they are being served promptly, understood, and above all, be treated with respect.
