The Simple System that Makes Every Organization Better
If you have a leadership role in an organization, you probably spend a fair amount of your time discussing accountability — both in regards to those who are accountable to you and those to whom you are accountable. It is this notion of accountability that so many people dread. It is also the wrong kind of accountability.
If you want to increase the efficiency and efficacy of your organization, begin thinking about accountability differently. Accountability is less about who you are accountable to and more about what you are accountable for. Very few organizations spend enough time thinking deeply about what they want their employees to be accountable for.
Having a clear vision of what each role will be held accountable for is key, and having that vision be a shared vision is instrumental in ensuring high performance. Getting to this clear vision is not an easy task. This is best done with a team of folks, beginning with the end in mind and constructing a process map from the end all the way to the very beginning. Each of the steps in the process map become a place of accountability and require a single person to “own” or be responsible for that step, even when others are supporters or play a role in its success.
Excellent firms don’t believe in excellence — only in constant improvement and constant change.
– Tom Peters