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Question—Meta recently launched a Gen-AI based chatbot, and you need to measure its success.
Yes, this is an interview question recently asked in a Meta PM Interview.
But this question is super important for any PM interview which are happening nowadays, as the Gen AI based Chatbots are increasingly getting built day by day.
So, how would you go about solving this?
Understanding the Product
First, we need to understand about this Chatbot, because until and unless you understand the value Proposition of this Chatbot, how would you go and identify the success metric correct?
So the first thing that we need to clarify with the interviewer is that,
- What is the Goal of the chatbot? Is it a Support chatbot for Creators or advertisers? Is it a discovery chatbot which is helping users…