What are the Main Challenges HR Faces to Use AI?
Welcome to this week’s HR and the Future of Work newsletter from your HR team at CognitionX.
This week we look at:
• A recently released report on the challenges of using AI for HR from professors at Wharton Business school
• The first of Bernard Marr’s whitepaper series with MHR on shifting from descriptive to predictive analytics
• Use case studies for chatbots and engagement including products in this space
• Why CDOs and CHROs need to work together to support digital transformation
Want to learn more about the impact AI is having on HR? Our reports are available for purchase from £195.
Predictive Analytics
Upping HR’s game from descriptive to predictive people analytics
Bernard Marr has partnered with MHR to write a series of whitepapers on advancing people analytics. In the first of these series, Marr explores some of the ideas around the shift from descriptive analytics — what he says is like looking in the rear-view mirror, to predictive analytics.
Through examples from other functions and industries, Marr outlines use cases of predictive analytics to improve customer experience and business operations and explores how HR can learn from these applications to improve strategic planning and the employee experience.
Impact of AI on HR
Navigating the hype and impact of AI in HR
In this post, Megan Marie Butler examines the key findings from a recent report from Wharton professors on the impact of artificial intelligence in HR, where the authors examine the challenges, current innovation process, and some of the vendors that are using AI to disrupt HR practices.
The post examines the four areas of AI life-cycle management:
- operations
- data generation
- machine learning
- decision-making
Chatbot Chatter
7 ways to use chatbots to elevate HR
HR professionals can be overwhelmed with the number of questions and requests they receive daily from candidates and employees. With the expectation of quick responses to repetitive questions, it quickly becomes a time consuming and demanding part of any HR role. This is where chatbots are finding a niche as a supporting role to help with the everyday work.
This article looks at some of the critical areas chatbots are helping HR professionals, including recruiting, onboarding, benefits, and L&D.
CognitionX Research
One area we are very excited about at CognitionX is the potential for chatbots to help HR with candidate management and employee queries.
Click here to buy our latest research on the key chatbot vendors in the market and and how companies are using chatbots in their organisations to support HR and recruitment processes.
£195+VAT for one download, £995+VAT for 10
CDO & CHRO
Strengthening the HR-digital connection
As much as CDOs need HR to deliver their digital strategy, HR needs CDOs to improve their service delivery. Typical examples include the development of a retention strategy by using predictive analytics or the implementation of an HR chatbot — both of which requires both the CDO and CHRO. As technology continues to disrupt business CDOs and CHROs need to remember, “digital is at the heart of the evaluation of HR, and HR is at the heart of digital”.
Employee Engagement
Employee engagement? There’s an app for that
Research from Slack examined the connection knowledge workers have to their work and organisation. The work found that the vast majority of employees desire an opportunity to connect with their co-workers, both in the office and remotely. They also want a connection with their work and in order to achieve this they desired transparency in organisational decision-making.
To help improve these connections, there are several applications to help. This article goes on to examine seven products available and how they measure and improve engagement.
