The AI Call Centre of the Future
Voice Agents, Bot Frameworks, Conversational AI, Database Access
Perceptile.AI is building the cognitive architecture the likes of which will be seen in future call centres of the very near future.
Conversational AI is now capturing the Information Technology world’s attention with the assembly of large language models into frameworks that marry phone systems with AI and databases. Suddenly customers really do come first, with a change of mindset that seems more real as IT practitioners within businesses are forced to think like the (human) Call Centre Agents that use their systems to communicate with customers.
Before we dive in, let me share a glimpse of that future with the latest version of our Conversational AI taking a pizza order.
Click on the red (>) play button to hear an AI Voice Agent in action:
The buzz-words fly for those of us in the industry: ‘Bot Frameworks’, ‘Voice Agents’, ‘Autonomous Agents’, ‘Agent Swarms’, ‘Chatbots’.
