The last news about AI
The next frontier of online activism is ‘woke’ chatbots — The Washington Post
“The best thing about bots is they never get tired, bored, or upset. They have infinite energy, whereas humans need to take breaks to take care of ourselves.”
How to make sure chatbots provide good customer service
I’m sure you’ve heard the saying, “If I’d asked my customers what they wanted, they’d have said a faster horse.”
venturebeat.com
15% of all Google searches are unique, which is also a problem for chatbots
As usage of chat programs like Slack and HipChat explodes, companies are looking to integrate more of what they do with these programs. App builders, especially bot makers, are rushing in to take advantage of this rise in conversational interfaces. While using natural language processing (NLP) — that is, letting users talk to your bot the way they would a human — does seem like the secret sauce to delighting customers, it’s not always the easiest path.
venturebeat.com
Introducing the Bots Landscape: 170+ companies, $4 billion in funding, thousands of bots
I Google search, therefore I bot.
venturebeat.com
Business are starting to see the potential in artificial intelligence customer service — Business Insider
Virtual assistant startup Interaction has raised $56 million, which shows that businesses are starting to see the appeal of chatbot customer service.
uk.businessinsider.com
