Reimagining the Workforce: A Product Leader’s Perspective on AI and Inequality

Jeannine Proctor
𝐀𝐈 𝐦𝐨𝐧𝐤𝐬.𝐢𝐨
5 min readMay 11, 2023

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Hugging Face, 2023

As a product leader, staying informed about the latest technologies and their potential impact on various industries is essential. One such technology, Artificial Intelligence (AI), has been making waves with its potential to transform the labor market, unlike any other technological advancement in recent history. A recent study by MIT economist Erik Brynjolfsson sheds light on how AI could affect the workforce and the potential implications for inequality.

AI’s Impact on Productivity and the Labor Market

The study highlights that AI can significantly improve productivity, particularly for less experienced and lower-skilled workers in a customer support center. These workers benefited the most from AI assistance, suggesting that AI could help close the gap for those left behind during previous technological advancements.

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Jeannine Proctor
𝐀𝐈 𝐦𝐨𝐧𝐤𝐬.𝐢𝐨

Product Leader. Product Marketer. Product Analyst. Technical Product Lead. Data Scientist. Instructional Designer. Curriculum Developer. Educator.