AI & Machine Learning

How Airbnb leverages ML to derive guest interest from unstructured text data and provide personalized recommendations to Hosts

by Malay Haldar, Liwei He & Moose Abdool

Leveraging text generation models to build more effective, scalable customer support products.

Airbnb Categories Blog Series — Part I

How we applied qualitative learning, human labeling and machine learning to iteratively develop Airbnb’s Community Support Taxonomy.

How Intelligent Automation Platform supports conversational AI and agent-automation to improve the Airbnb customer experience

How Airbnb is powering automated support to enhance the host and guest experience

How AI-based Sentiment Models Complement Net Promoter Score

How we designed a multimodal deep learning framework for quick product development.

A practical case study of how to iterate on DNNs

How we architected Helpbot, our customer support chatbot powered by machine learning.

Build highly customized AI technologies into home-sharing products and help our guests belong anywhere.

How we built and iterated on a machine learning Search Ranking platform for a new two-sided marketplace and how we helped it grow.

Introducing how we built the Knowledge Graph at Airbnb, which helped us categorize our inventories and deliver contexts to people.

Conversational AI is inspiring us to rethink the customer experience on our platform.

How we used sequence models and LSTM networks to create suggested responses for our customer service agents

Searching for homes is the primary mechanism guests use to find the place they want to book. As the core of how the Airbnb marketplace…

The 2018 KDD conference is right around the corner — and we are looking forward to seeing you there. (That’s Knowledge Discovery and Data…

Combining elements of machine learning with structural modeling

Large-scale deep learning models are changing the way we think about images of homes on our platform.

Listing Embeddings for Similar Listing Recommendations and Real-time Personalization in Search Ranking

by Robert Chang

Since 2015, we have been making steady progress on delivering informative and versatile market insights to guests, and this post provides…

By Hamel Husain & Nick Handel