1–888–588–2434 Vietnam Airlines Cancellation and Refund policy 2021

Know about Vietnam Airlines cancellation policy 1–888–588–2434

Most tickets are refundable, cancellation fees depend on class and route. — The cancellation fee of 24 hours from the date of the flight issued is always higher than the 24 hours prior to the date of the flight issued. The passenger, therefore, must cancel the ticket 24 hours before the date of the flight issued.

Vietnam Airlines cancellation and Refund policy

Did you book a ticket with Vietnam airlines?

• Vietnam airlines serve their passengers with services that help with the reservation and easy cancellation of the ticket. All facilities are provided for the comfort of passengers.

Get information about the Vietnam airlines cancellation policy

• To cancel a reservation with Vietnam Airlines, a passenger can simply follow the cancellation steps.
• The cancellation of a reservation is processed in accordance with the cancellation policy of the airline, which is as follows: For the full refund of the ticket, the reservation must be canceled within 24 hours after purchase.
• After 24 hours of the reservation, any change or cancellation implies a cancellation fee. The rates vary according to the destination and the type of ticket purchased.
• The refund of the cancellation is processed in the same form of payment that was paid.
• The cancellation fee is charged according to the fare rules of Vietnam airlines.
• This is the cancellation policy of Vietnam Airlines.

Get Information about Baggage Policy

Vietnam airlines recently changed their baggage policy and to know the changes, a passenger can check the points mentioned below in the baggage policy:

• A passenger can carry a maximum of 2 pieces of luggage that must not weigh more than 32 kg.
• The dimensions of the luggage must not exceed 158 cm or 62 linear inches.
• If the passenger carries additional luggage, he must pay the fees for excess baggage.
• For special items, a passenger can check the rules on the website or contact the support team.
• The baggage allowance and the excess baggage fee vary according to the type of ticket purchased and the destination.
• Items such as weapons, medications, cylinders, sharp objects, etc. They are not allowed on flights.

2. Refund Policy

• In case applications are denied without changes or changes are made at the appropriate time, the refund will be as:

Denied applications will be 100% refunded

With the mistakes made by the client and the request to fix a correct new one, we will charge the following: a 1-month single-entry visa (VOA) will be requested again for free; 50% additional charge to organize the new 3-month visa approval letter upon arrival, and an additional 80% charge to reapply for the new Vietnam transit visa approval letter and the embassy visa of Vietnam.

With our company’s mistakes, we will refund 100% of the rate or fix the new one correctly.

For customers who cannot use the approved letter for the Vietnam visa due to objective reasons such as accidents, diseases, natural disasters, etc., the reimbursement will be a 50% fee or other application is free.

Evisa.com.vn cannot process refunds for credit card payments of more than 6 months. The credit cannot be applied to applications sent through other agencies or applications sent directly to the Consulates.

We reserve the right to modify these refund policies without prior notice.

Vietnam Airlines luggage policy.

• NFor any additional questions, you can contact the customer service of Vietnam airlines. Airline representatives will assist the passenger with all services and facilities to improve the travel experience.
• They can be contacted by phone and email as appropriate. Contact details are provided on the official website of Vietnam Airlines.

How to cancel and get a refund for my flight reservation

• Before canceling your reservation, check if your reservation is refundable. Simply tap your electronic ticket, tap Refund and select Policy.

Refundable means you can get a refund for your canceled reservation.

• However, please note that cancellations are subject to a fee, as indicated on your electronic ticket.
• Partially refundable means you can get a refund for just one flight on your round trip ticket.
• Non-refundable means that you will not receive any refund for cancellations or changes made to your reservation.

To cancel and request a refund for your reservation, follow these steps:

• Log in to your Traveloka account and go to My reservation.
• Choose the reservation you wish to cancel.
• Scroll down to the Manage reservation section, then tap Refund.
• If you do not have a Traveloka account, you can register now.
• Be sure to register with the email address or phone number you used to make your reservation.

Things to keep in mind:

• The amount of the refund you receive may vary depending on the airline’s policy, the reason for your refund and the gap between the date of the refund request and the date of your departure.

To see more details about Indonesia’s domestic flight refund policy, follow these steps:

• Open refund procedure.
• Go to the Airline Policy tab and select your airline.
• You will see the details of the refund policy.
• You will be charged the Traveloka reimbursement rate of IDR 30,000 / MYR 10 / SGD 3.5 / THB 80 / VND 50,000 / PHP 115 / AUD 28.
• The refund process will take 14 business days for Indonesia and 30 business days for Malaysia, Thailand, the Philippines, Singapore, Vietnam and Australia.
• The process begins once you receive a confirmation email from us. You can also check the progress of your refund in the Traveloka app and on the Traveloka website.
• You cannot send a refund if you have billed your flight online.
• You cannot cancel your refund request once submitted.

However, if your request requires supporting documents but did not include them, your refund request will be automatically canceled.