Artificial Intelligence Applied to Bill Payment
2020 is right around the corner. At these times, companies want to collect debts and customers seek to regularize their situation. This can bring some headaches for everyone involved. But it shouldn’t be this way. Technology is meant to make your company’s processes and your customers’ lives easier. Cumbersome and hard to use bill payment systems are all in the past.
Learn more about Artificial Intelligence
AI is gaining ground in the business world. It is estimated that by 2030, global GDP will be 14% higher thanks to Artificial Intelligence. Its application in bill payment management is one of its many benefits. We want you to know how you can make the best decision for your company.
Related article: 5 reasons to incorporate Artificial Intelligence in Customer Service
Maintain good relationships
We know that bill payment is not fun for anyone. We believe that providing the best customer service is crucial to maintain lasting relationships. With artificial intelligence in bill payment management, you can count on a virtual assistant that understands natural language and learns from your customers. They will have personalized answers without long waits. If you still have doubts, see the experience. Your virtual assistant with AI answers bill payment inquiries, among other topics. Thanks to him, the company achieved 40% retention in digital channels.
Costs, time and goals in order
Costs and time are two pillars that go hand in hand in any business. If one becomes unbalanced, the consequences may not be as expected. Applying artificial intelligence will have that covered. Know the case of Movistar, which with AI reduced 30% of its costs. In addition, you can give your customers instant answers about their debts and options to cancel them. And everything from your favorite digital channels.
Why we specialists in customer service
Now that you’ve gotten soaked in the subject, we want to present our proposal. As we care about our customers, we know that you also do the same. That’s why empathy is at the center of our solutions. With you will have a virtual assistant who is aware of the bill payment 24/7.
Ok, but how does it work?
- Your customer will receive an automatic and personalized SMS message on their mobile phone that will inform them of their debt and offer the option to pay it or leave a commitment to pay through a link.
- If they click on the link, it will redirect them to a web browser to interact with
- If 3 days have passed since the customer received the SMS and they did not take any action, they will receive an interactive call through AgentBot, a chatbot that will offer them the possibility to “Pay now” or “Pay later”. If they press the first option, issue solved! If they decide to do it at another time, they can state a payment commitment. Voice. Through the phone, a bot will notify you about your debt and payment options. If he chooses to pay at the moment, a human agent will talk to him. Otherwise, you can postpone it and register a payment commitment for later.
Artificial Intelligence is the present
Our automatic bill payment solution will facilitate the management of your business.You can close the year with your bill payment up to date and provide incredible experiences to your customers. Still have doubts? Start our free trial now or contact one of our experts.
Originally published at https://www.aivo.co on November 22, 2018.
