PinnedDiego AlamirTurn Your Passion into Profit: A Beginner’s Guide to Launching Your E-commerce Empire with PrintifyThe freedom to be your own boss, set your own schedule, and share your creativity with the world — these are the dreams that fuel the rise…Mar 1Mar 1
PinnedDiego AlamirDitch the Zen, Embrace the Fresh: Why Freshdesk is the Smart Choice for Growing BusinessesIn the cutthroat world of customer service, there’s no room for mediocrity. Your business needs a helpdesk solution that not only keeps up…Mar 1Mar 1
Diego AlamirBPO Partner Management and Success: Part 2 of 4Building a Strong Partnership — Collaboration, Knowledge Sharing, and Continuous ImprovementMar 3Mar 3
Diego AlamirForrester’s CX Maturity Model — A Guide for BusinessesIn today’s experience-driven economy, customer experience (CX) is a key differentiator. Forrester’s CX Maturity Model provides a framework…Mar 1Mar 1
Diego AlamirBPO Partner Management and Success: Part 1 of 4This 4-Part Series is dedicated to delving into the management and success of BPO vendors.Mar 1Mar 1
Diego AlamirUnleashing the Potential of Contact Centers: Creating Revenue Growth through VOC InsightsBeyond Service: The Contact Center as a Revenue HubFeb 25Feb 25
Diego AlamirInside Hospitality: Tips for Excellent Customer Service for your GuestsAfter ten years of guest and customer service in the hospitality industry, I’ve seen a lot. I’ve worked with global chains and independent…Apr 16, 2017Apr 16, 2017
Diego AlamirPurchasing Enterprise Software: The Implementation EditionBuying enterprise software is like falling asleep. You either fall into a beautiful dream of success and happiness, or you descend into a…Apr 16, 2017Apr 16, 2017
Diego AlamirEmbracing the Age of Machine Learning in Customer ServiceThere is no question that the topic of artificial intelligence and machine learning has been strongly debated in recent studies and…Apr 16, 2017Apr 16, 2017
Diego AlamirWhat Stand-Up Comedy Can Teach Us About Customer ExperienceCustomer experience is one of the most crucial aspects to any product, service, or brand launch. It’s a foundation for repeatable business…Feb 20, 2017Feb 20, 2017