PinnedDiego AlamirThe B2C Guide to Exceptional Social Media SupportMaster B2C social media support: strategies, tools, and trends to boost customer service. Includes 30-day launch plan for brand success.Sep 12Sep 12
Diego AlamirBPO Partner Management and Success: Part 3 of 4Measure BPO partner success with expert insights on KPIs and reporting. Learn data-driven strategies to align metrics with your CX goals.Sep 10Sep 10
Diego AlamirTop 10 B2B SaaS Tools for Customer Support TeamsDiscover the top 10 B2B SaaS tools that can streamline your customer support team’s workflow, improve efficiency, and boost satisfaction.Sep 101Sep 101
Diego AlamirUnlocking Trillions in Value and Transforming the Customer Experience LandscapeDiscover how generative AI is reshaping CX, driving massive value, and unlocking new opportunities across industries. Dive into the latest!Sep 4Sep 4
Diego AlamirBPO Partner Management and Success: Part 2 of 4Building a Strong Partnership — Collaboration, Knowledge Sharing, and Continuous ImprovementMar 3Mar 3
Diego AlamirBPO Partner Management and Success: Part 1 of 4This 4-Part Series is dedicated to delving into the management and success of BPO vendors.Mar 1Mar 1
Diego AlamirUnleashing the Potential of Contact Centers: Creating Revenue Growth through VOC InsightsBeyond Service: The Contact Center as a Revenue HubFeb 25Feb 25
Diego AlamirTurn Your Passion into Profit: A Beginner’s Guide to Launching Your E-commerce Empire with PrintifyThe freedom to be your own boss, set your own schedule, and share your creativity with the world — these are the dreams that fuel the rise…Feb 24Feb 24
Diego AlamirInside Hospitality: Tips for Excellent Customer Service for your GuestsAfter ten years of guest and customer service in the hospitality industry, I’ve seen a lot. I’ve worked with global chains and independent…Apr 16, 2017Apr 16, 2017
Diego AlamirPurchasing Enterprise Software: The Implementation EditionBuying enterprise software is like falling asleep. You either fall into a beautiful dream of success and happiness, or you descend into a…Apr 16, 2017Apr 16, 2017