必學商用英文！如何寫一封抱怨信？
有時候，我們會遇到一些令人不知所措的情況，像是收到跟明細不符的商品，或是在餐廳裡受到不公平待遇，或者是員工表現不盡人意。這時，不管對象是員工還是公司，寫一封堅定又不失禮貌的抱怨信就非常重要。抱怨信，講白點就是「抱怨」，但若是大辣辣得在信中批評對方的不是，從以前建立起來的關係就會在一瞬間崩塌。因此，在「抱怨信」裡，我們著重的並非「抱怨」，而是將狀況描述清楚，並請對方提出合理的「解決」方案。
Opening
首先，我們先簡單提及這封信的背景。
I am writing with reference to order RT11QWE.
這封信是關於訂單RT11QWE。
I am writing on behalf of ITI regarding shipment TW 123 123 123 123.
我代表ITI寫信關於貨物TW 123 123 123 123.
Complaint
清楚描述問題，並要避免強烈的情緒性用詞。此外，也可以使用bullet point來描述當時情況。
The product I received was well below my expectations.
我收到的包裹遠遠低於我的期待。
I was expecting the white model, but sadly the black version was sent.
我原本預期會拿到白色版本的樣品，然而我卻收到黑色版本的。
Solution
提出合理的解決方式，例如退款或寄發新品。如果需要的話，也可以加上截止日期。
Please issue a full refund for the affected items.
請您針對有問題的商品全額退款。
Please could you help to send a replacement by the end of the week?
請您在這周內季新品給我。
Closing
謝謝讀者閱讀這封信，也先感謝他們的協助。同時，也維持彼此的關係。
We greatly appreciate your assistance in resolving this matter.
我們由衷感謝您幫忙解決這個問題。
We look forward to hearing from you before May 17.
我期待能在5月17日之前收到您的回覆。
以下是一封針對收到的貨品不滿意而寫的抱怨信。
Dear Mr. Chen,
I am writing about shipment TW 123 123 123 123.
Our company has been very satisfied with ITI Logistics since switching 3 months ago, but there were significant issues with this particular delivery:
1. It arrived four days behind schedule despite being a time-sensitive package
2. The outer packaging was badly damaged
3. The wrong items were sent
Please issue a full refund for this consignment and kindly identify the cause of these issues.
Thank you in advance for your assistance. We look forward to hearing from you before May 17.
Sincerely,
Ally Chang
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