AlphaEx Update as of 11 January 2021.

XDCe: XDC Swap and Fund Withdrawal Request. Case submission for any issue on Swap or Withdrawal.

AlphaEx requests all the users who bought XDCE after 6 Dec 2020, 5.30 GMT to swap XDCE to XDC at Ratio Swap. Users need to provide all their transaction details such as Transaction Hash of buying XDCE, Time (in UTC), Amount of XDCE bought, Approximate amount of USD spent to buy those XDCE. The compliance team will check your transaction details and approve your transaction. The approved application will receive XDC in the ratio automatically in their AlphaEx wallet.

Note: Users should have sufficient XDCE in their AlphaEx wallet to apply for the ratio swap and maintain the same balance or else the application might be rejected if there isn’t sufficient XDCE. The user should fill in the correct transaction details to minimize the chance of rejection. AlphaEx Compliance team reserves the right to cancel the withdrawal for the suspicious users. No Swap support will be given to the users who bought XDCE after 28 Dec 2020

Suspension of Deposits

AlphaEx suggests the users, to withdraw all their assets from AlphaEx and store them in a safe wallet given at Link. Deposits for all tokens will be suspended after 15th Feb 2021. All Users are requested to mark withdrawal before that. The XDCE contract termination is planned by 31 March 2021, the community is requested to swap all their XDCE to XDC as per the guidelines. The users facing issues with Swap or withdrawal can submit a case with all their transaction details.

Update as of 11th Jan 2021

Total Swap and withdrawals processed until now: 4560 transactions.

New KYC request received and approved: 1849

Total Withdrawal (other assets ETH, BTC, XRP): USD 4.2 million.

For any help or question kindly contact our support team at support@alphaex.net or chat with the support team on our website live chat support at https://alphaex.net