Alphaex: Update As of 30th December 2020

Latest updates on the swap, withdrawal request, and update for the users bought xdce after 6 DEC 5.30 PM GMT.

AlphaEx apologizes for the inconvenience caused by the suspension/restriction of swap, deposit, and withdrawal of digital assets on AlphaEx. Ever since the said suspension on December 3, 2020, we have been working diligently to resolve the matters of concern relating to the compromised XDC-XDCe swap-wallet.

We would like to thank all the users for their patience and also, notify you of the latest updates on swap, withdrawal, and cancel requests.

Request received for the XDCe swap and other assets withdrawal:

New KYC request received: 849

Total Swap/Withdrawals Request: 2240

Swap Approved: 2081

Cancel Withdrawal request: 159

Total Withdrawal (other assets ETH, BTC, XRP): USD 2.2 million.

Most of the cancellation requests were for those who purchase post 6th December, 5.30 PM GMT time. We like to propose given XDC swap ratio to the users who purchased XDCe post 6th Dec, 5.30 PM GMT.

Swap ratios for XDCE bought after 6th Dec 5.30 PM GMT

1) 6th Dec 5.30 PM GMT — 10th Dec 5.30 PM GMT,

a. 3:1 (i.e. 100,000 XDCE :: 33,333 XDC)

2) 10th Dec 5.30 PM GMT — 20th Dec 5.30 PM GMT,

a. 5:1 (i.e. 100,000 XDCE :: 20,000 XDC)

3) 20th Dec 5.30 PM GMT — 28th Dec 5.30 PM GMT,

a. 10:1 (i.e. 100,000 XDCE :: 10,000 XDC)

Note: Once again, we like to update you that we are closing XDCe: XDC swap facility post 31st march, 2021. And No SWAP will be given after any purchase made post 28th December 2020. AlphaEx compliance team holding all rights reserved to decline suspicious user swap.

If any user community request has not been covered please drop us a request at support@alphaex.net