Measuring your Research Operations Maturity

Dave Malouf
Sep 19, 2018 · 3 min read
  • Diversity:
    - What processes are in place to ensure diverse viewpoints are included in all stages of research?
    - What is the current state of diversity of both internal teams and representations of data collected?
    - Diverse data types are included in the process.
  • Empathy:
    - How much is empathy spread through the organization for customers & users of products and services?
    - Who in the organization can share stories of customers & users that can express their emotional and cognitive mental models?
  • Holism:
    - Is research done in a holistic manner?
    - Is the360-degree journey of customers widely well understood?
  • Synthesis:
    - Is collected data aggregated, and synthesized into models, prototypes, and visions?
  • Rigor:
    - Is data gathered in ways to keep data clean and to avoid wrongful conclusions?

Amplify Design

Amplifying your design team’s value through design operations (DesOps)

Dave Malouf

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Dave Malouf is a design leader who helps teams provide the greatest value to their customers and host organizations.

Amplify Design

Amplifying your design team’s value through design operations (DesOps)