Customer Service Responsibility

Sorin Dumitrascu
Oct 19, 2020 · 4 min read

Giving an Angry Customer Direction

A customer comes in at the boiling point and vents. Even after the heat of the moment has passed, the fire is far from out. Once the problem or complaint is clearly on the table, it is time to act.

The challenge of accepting responsibility for dealing with the issue and directing the conversation toward a solution rests with…