Employee satisfaction is just as important to your customer retention strategy as is your customer experience. The benefits of employee satisfaction range from increased productivity to increased loyalty to increased profits. But before you can enjoy any of those benefits, you have to start things off right. Getting the onboarding process right sets the tone for the rest of your relationship with your team members. Here are some tips on how to get it right:
- Get the boring stuff out of the way — No one really likes doing paperwork, but it’s crucial. Things such as background checks and document verification are usually a precursor to hiring. Once the job offer has been accepted try to clear up all the admin stuff asap. Collect copies of whatever is needed because delays may impact salary payments etc and nobody wants that. In some cases, incomplete documents can result in termination.
- Orientation is a must — spend some time and lay out a proper plan for orientation. This can include an introduction to other team members, tours of the workspace, explanation of policies and procedures, etc. Having an orientation program and help new team members get used to the new work environment quickly.
- Expectations — There must be some discussion around what is expected. This can cover anything from dress codes and work hours to bigger things such and deliverables and key performance indicators (KPIs). When you set expectations early you set the stage for your team to know what is required of them. When people know what they are expected to do they can know where to direct their focus. They can know beforehand how they will be assessed which limits the possibility for surprises and conflict.
- Training — Training your team members is of paramount importance! This goes without saying I believe, however, the benefits of a fulsome training plan cannot be oversold. Having a training plan that covers the full gamut of process and procedures within your company ensures not only the consistent delivery of the material but it ensures that team members are equipped with the knowledge they need to work. A proper training plan will take some time to prepare but once you have it, you will only need to update it periodically and will have it for use whenever you onboard new team members.
Your employees are the face of your company and their satisfaction has a direct impact on the experience your customers have with you. Take the time to set a good foundation for your employer/employee relationship, can reap big rewards.
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