Incident Management and Resolution

Getting prepared for any problem that could damage service or reputation

Incident Management and Resolution — abstract illustration
Image by tashatuvango on depositphotos

Recognizing incidents

An incident is any event or request for service that isn’t part of its standard operation. Such an event or request is likely to disrupt services and threaten functionality. Calls that relate to software or hardware are…



Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store