Member-only story
A General Approach for Analysing Problems and Their Root Causes Anywhere
Enterprise Architecture
In time, production designs, materials, and skills become standardised. Take cars, which differ little from manufacturer to manufacturer, laptops, fridges, chairs, etc. This is also true for service industries such as hotels, banking, telecommunications, healthcare, IT, etc. Effective and efficient ways and means of making and doing things spread rapidly and become established.
This is why experts in any domain can quickly identify shortcomings in products or services and their origins.
Observing this prompted me to formulate a standardised approach for the ‘problem to cause’ analysis of anything for its improvement. The problem analysis identifies issues in a structured manner, and then the cause analysis reliably finds the capability gaps giving rise to the problems.
The Thought Framework
- Useful things have two value aspects:
- Functions — What they do for us (Complex products and services have many subfunctions that work together)
- Qualities — How well they do it (Capacity, performance, availability, scalability, security, and manageability are the six primary qualities)
