Succeeding with Requirements: A Business Analysis Drama in Three Acts, Part 1

This is part 1 of a true story about how several business analysts and user representatives approached requirements exploration on a real project and what we learned.

Karl Wiegers
Analyst’s corner
Published in
8 min readJan 17, 2022

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A photo of the cast from a play standing on the stage.
Image by extremis from Pixabay

This is a true story about how several business analysts (BAs) and user representatives approached requirements exploration on a real, medium-sized corporate information system. The company and the people are real, although their names (except my own) have been changed. All other details describe exactly what happened.

This drama of business analysis and learning curves illustrates what worked for us and where we struggled. Our successes and challenges provide valuable lessons for anyone on a systems project, whether traditional or agile, especially if you’re a BA, a business representative, or a project manager. I’ve provided numerous links and references to sources that will give you more detail on some of the practices we found helpful.

The Setting

The research laboratories of a large company, Contoso Pharmaceuticals.

The Cast

  • Paul, manager of the Health and Safety Department

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Karl Wiegers
Analyst’s corner

Author of 14 books, mostly on software. PhD in organic chemistry. Guitars, wine, and military history fill the voids. karlwiegers.com and processimpact.com